Payment Methods
Purchases from skyimart.com are secure and guaranteed with the possibility of choosing one of the following methods of payment:
– Advance payment by bank transfer
-Cheque drawn from a Hong Kong bank in HKD currency
-Paypal
For online credit card processing, we use PayPal, a third party secure payment gateway provider, to allow you to purchase goods or services online using any major credit card, including credit cards issued by overseas banks. We want you to order with confidence and peace of mind that your credit card number and details remain secure and private. By proceeding to payment in our checkout section, you will be taken to Paypal’s secure servers to complete your purchase. All payments will be made over a secure encrypted connection so credit cards numbers and private details cannot be stolen in transit. We do not see or process credit card or bank account details when you complete the purchase online via Paypal’s servers.
Please note that if you make a payment using a foreign currency denominated account credit card, the order will be transacted in the local currency of our Site at the currency conversion rate set by your credit card issuer on the date of ordering.
If choosing advance payment by bank transfer, the order will only be processed once we receive confirmation that the full amount has been credited to our account.
Payment should be made within 3 days of placing the order. To enable prompt and efficient handling of an order, the reference/reason for payment should specify order number, date and Customer’s full name. Such information and deposit slip need to provide to Skyimart either by Email to cs@skyimart.com or Whatsapp message to XXXXXXXX.
If you fail to meet this deadline, your order will be automatically cancelled.
Availability of your chosen product will be verified upon receipt of payment.
The transfer should be made payable to:
Sky-I Holdings Limited
Address: Room 1120-1122, 11/F Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong
Account number: 024-255-895245-883, SWIFT code: HKSEHKHH255
Bank: Hang Seng Bank
Discount Code
From time to time, we will offer special discount code coupons for specific user groups. All discount code coupons are non-assignable and void if transferred from their original recipient to any other person, company or group. We do not permit the unauthorized distribution, collection, sale, trade or assignment of its discount code coupons for any reason and reserve the right not to honor any particular discount code which has not been redeemed by the original recipient, at Skyimart’s sole discretion.
Delivery times
Delivery times will vary according to the availability of the purchased product (e.g. whether the manufacturer has stock available) and the chosen delivery method.
In any event, the delivery date is merely an estimate and in no way binding for Skyimart. Skyimart reserves the right to deliver the product within maximum of 60 days from the date of purchase. If the shipment takes more than 60 days, you can reach the Customer service at cs@skyimart.com to request a refund.
Skyimart utilizes a circuit of approved couriers/carriers offering the best possible value for the destination in question: this means we can offer our customers a quality service at competitive prices.
Under no circumstances will it be possible to deliver by appointment and/or at certain times and/or on specific days.
When goods are not delivered because the user has provided the wrong address, have remained unclaimed at the courier/carrier’s warehouse and/or in any event for reasons attributable to the user’s behavior, a new shipment will ONLY be possible if paid for in advance in the manner specified by Skyimart.
Receipt of the goods
Upon taking delivery of the goods, the user is required to check:
– that the number of packages delivered matches that stated on the waybill/docket;
– that the packaging is intact and no tampering, including of the packaging bands, has occurred.
In the event of tampering and/or breakage, the user should immediately complain about shipment and/or delivery using the document received from the courier or other parcel delivery service and write “ACCEPTED SUBJECT TO FULL INSPECTION OF GOODS DUE TO ……” (state the reason).
The user should then provide details of any damages within 3 days of receiving the goods according to the procedure specified by the delivery company.
Returns and Refunds
Your right to request a return and refund shall be exercised in the following manner:
– The entire purchased product should be returned unopened in the original packaging with seals intact (including wrapping and any documentation and accessories: manuals, sticks, etc.).
– To exercise such right, the User should send an e-mail to Skyimart at cs@skyimart.com within 5 working days of taking delivery along with the received Authorization form.
-With the Authorization form and number, the User should arrange, at his/her own expense, to send the product by express courier in its original packaging, along with a copy of the receipt, to this address: Sky-I Holdings Ltd, 77 Leighton Rd, 9/F Leighton Center, Causeway Bay, Hong Kong
Responsibility for the shipment rests entirely with the User until reaching our designated address. Without prejudice to any repair costs for damage noted to the original packaging, within 14 days of receiving the goods through the returns procedure Skyimart will arrange to refund the user the full amount charged to his/her credit card or paid by bank transfer.
In the latter case, the User shall promptly arrange to supply details of the bank account to which the refund is to be made (Customer IBAN).
Forfeiture of right to Return for Refund
The User’s right to return and consequent right to a refund shall be forfeit should Skyimart determine the existence of even just one of the following conditions:
– Use, even partial, of the product and any consumables;
– Missing original inner packaging and/or outer wrapping;
– Missing product components (accessories);
– Product damage not caused during shipment.
In such cases Skyimart will arrange to return the goods to the User who will be charged shipping costs.
Shipping charges
Delivery within Hong Kong
We deliver to home or office addresses on Hong Kong Island, Kowloon and some areas of the New Territories. No delivery service to post office boxes, or Outlying Islands.
No deliveries will take place in the event of a typhoon being raised, or rain storm warning in effect, and deliveries will be rescheduled in such instances. There must be someone available to receive and sign for a delivery.
Shipping charges are payable by the user and the system will calculate these automatically based on the total amount of the items ordered.
For single purchase, the following delivery fees will be added to your order at checkout:
| Order Total | Local Delivery Fee HKD |
| $0- $2000 | $ 150 |
| $2001-$4000 | $ 120 |
| $4001-$6000 | $ 100 |
| $6001 and above | Free |
International Delivery
We can deliver selected gifts overseas, please enquire by email at cs@skyimart.com
If you order Products from our site for delivery outside of Hong Kong, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes and we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before finalizing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Governing law
Purchase agreements finalized at the Website are subject to Hong Kong Special Administration Region (HKSAR) law.